Business Challenge

The organization had struggled to modernize its systems since the 2000’s. This eroded the organization’s credibility with the provincial ministry and its workforce.

Our Observations

We were engaged at the beginning of 2020 against the backdrop of an impending pandemic, lack of clarity on transformation scope, challenges around resourcing, data integrity, and technology partners. The first transformation release was at risk of missing the first major milestone.

Our Approach

• We rapidly re-baselined the 4-year transformation program roadmap for new process and technology model.

• We resolved critical gaps from an independent audit on the transformation.

• We aligned the Executive Leadership Team on key milestones and strategic priorities.

• We also introduced structured governance forums to accelerate decision-making and accountability.

• Built a robust delivery discipline that we brought to the program every single day for the four and a half year duration.

Outcomes

• Successfully delivered full end-to-end transformation of three safety programs on time and under budget.

• Laid the foundation for the organization to move from an inspection-based model to an Outcome-based Regulator.

• Launched the first fully digitized customer facing portal for the organization.

• Executed a complete modernization of the business process and technology landscape (Oracle to Microsoft Dynamics).

• Ensured the IT organization was ready to take over and had a playbook to guide future modernization phases.

Business Challenge

Transform procurement’s reputation from a slow and tactical function to a strategic enabler that operates with pace, while managing over $10B in addressable third-party spend.

Our Observations

Years of over-analysis with minimal results had led to a demoralized team and a loss of credibility across the organization. There was an urgent need for early, high impact wins to restore confidence and set the stage for sustainable change and a much needed technology modernization.

Our Approach

• Defined a bold modernization vision aligned with the new CEO’s strategic objectives, targeting a 40–60% reduction in lead times over two years.

• Developed a $500M+ three-year business case, unlocking value through sourcing, capacity creation, outsourcing, and working capital benefits.

Outcomes

• Partnered with first and second lines of defence to design and implement a fast path process in SAP that reduced professional services SOW sourcing lead times from ~100 days to under 5 days while improving compliance and procurement risk profile.

• Facilitated business case buy-in with members of the senior executive team who recognize the early win as a flagship case study.

Business Challenge

Urgent need to bring in integration and harmonization within Canadian and US manufacturing and distribution operations to unlock supply chain efficiencies.

Our Observations

An ageing and outdated process and technology landscape was holding back organizational growth and maturity to be more data driven.

Our Approach

• Understand the critical current state business processes and gaps across geographies.

• Lead the business through structured software and system integrator selection.

• Manage multiple work streams including Business Process, Change Management and Technology with an expanded team of 45 full time internal members and external consultants across Canada and US.

• Provide strategic and hands-on oversight for Microsoft Dynamics ERP implementation covering finance and accounting, demand forecasting, procurement, manufacturing, and warehousing processes.

Outcomes

• A modern ERP system that reliably supports Canadian and US operations.

• Mitigated risk of operational disruptions from ageing technology architecture.

• Several enhancements to speed up warehousing and logistics processes.

• Stronger technology foundation for future business expansion.